Booking Terms & Conditions

My commitment to my clients


All treatments provided by Angela Woodward of Holistic Heaven will last for the specified duration when purchased. For Example a 60 minute treatment will last 60 minutes. However If you are late for your appointment then the treatment time will be shortened accordingly.

All clients must complete a consultation form prior to treatment and will receive up to 15 minutes consultation in addition to their treatment.

Treatments will only be conducted if Holistic Heaven deems the treatment safe for the client to receive. GP/Consultant permission may be required before treatments can be provided.


Inappropriate Behaviour


Holistic Heaven has the right to terminate a treatment immediately if the client demonstrates inappropriate behaviour. Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client.

If the therapist is unable to collect money before leaving an invoice will be sent to the client’s address. All invoices must be paid within 7 days of issue date.


Cancellation Policy


A booking is confirmed once Holistic Heaven and the client have both agreed a date, time, duration and location for a treatment. If you use Holistic Heaven’s preferred method of booking via Shedul you are automatically giving consent to receiving a reminder.


At the time of booking a non refundable booking fee will be taken to secure your appointment slot. This will be £10 for a 1 hour appointment. If the requested duration is over an hour then a 50% booking fee will be required. In both cases the remainder of treatment payment is to be paid on the day of treatment.


If you need to cancel or re-arrange your appointment you must do so at least 24 hours in advance or the booking fee will not be carried over.


The booking fee charge may be waived at Holistic Heaven’s discretion.

Holistic Heaven has the right to cancel a treatment by giving 24 hours notice.

Holistic Heaven has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

Holistic Heaven has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

Holistic Heaven commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.


Voucher


Vouchers can be used as payment towards any available, advertised treatments.

Vouchers are only valid for one use.

Vouchers are only valid up to and including the expiry date.

Postage will only be charged for vouchers that are paid for online and then posted.

Refunds are not available for vouchers already paid for and provided.

The voucher has no monetary value.

Payment


Holistic Heaven accepts payment in cash, by cheque, bank transfer or Card Payments.

Invoices will be sent to clients who do not pay for, or who cancel, treatments.

Invoices must be paid within 7 days of the issue date.